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\n\nWe ship within Germany free of charge.
\nDelivery time is usually 2-5 business days.\nInternational Shipping<\/b>
\nInternational shipping costs vary depending on the destination country and will be calculated at checkout.\nImportant information for international orders:<\/b>
\nFor deliveries outside the European Union, additional duties, taxes, and fees may apply which are not included in the total price. These costs are the responsibility of the customer. Please check your country’s customs regulations before ordering.\n
Right of Withdrawal (Returns Policy)<\/b><\/p>\n
Statutory Right of Withdrawal<\/b><\/p>\nYou have the right to withdraw from this contract within 14 days without giving any reason.
\nThe withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.\n
To exercise the right of withdrawal, you must inform us:<\/p>\nKNNK Studio<\/b>
\nHindle Creative Studios eGbR
\nR\u00fcpingstr. 36 A
\n48151 M\u00fcnster
\nGermany
\nE-Mail: info@knnk-studio.com\n
by means of a clear statement (e.g. an e-mail or a letter sent by post) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.<\/p>\n
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n
Effects of Withdrawal<\/b><\/p>\n
If you withdraw from this contract, we shall reimburse you for all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us).<\/p>\n
We will carry out such reimbursement without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earlier.<\/p>\n
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.<\/p>\n
You shall send back the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.<\/p>\n
You will bear the direct cost of returning the goods.<\/p>\n
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.<\/p>\n
Exclusions from the Right of Withdrawal<\/b><\/p>\n
The right of withdrawal does not apply to contracts for:<\/p>\n
- \n
- goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,<\/li>\n
- custom-made or personalised products.<\/li>\n<\/ul>\n
Warranty (Defective Products)<\/b><\/p>\n
In addition to the right of withdrawal, customers are entitled to the statutory warranty rights (24 months from receipt of the goods).<\/p>\n
If you receive a defective or damaged item, please contact us immediately at info@knnk-studio.com<\/b> with your order number and photos\/videos clearly showing the defect.<\/p>\n
If the defect is confirmed, we will provide either a replacement or refund in accordance with statutory warranty obligations.<\/p>\n
Please note: Packages that are visibly damaged in transit should be reported to the carrier at the time of delivery or refused.<\/p>\n
Model Withdrawal Form<\/b><\/p>\n
(Complete and return this form only if you wish to withdraw from the contract)<\/p>\nTo:
\nKNNK Studio
\nHindle Creative Studios eGbR
\nR\u00fcpingstr. 36 A
\n48151 M\u00fcnster, Germany
\nE-Mail: info@knnk-studio.com\nI\/We () hereby give notice that I\/We (<\/i>) withdraw from my\/our () contract of sale of the following goods (<\/i>) \/ for the provision of the following service (*)<\/p>\nOrdered on () \/ received on (<\/i>)
\nName of consumer(s)
\nAddress of consumer(s)
\nSignature of consumer(s) (only if this form is notified on paper)
\nDate\n(*) Delete as appropriate.<\/p>\n\t\n
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